Can I Return the Valve Index?

Photo of author

By Ralph Torres

Are you thinking about returning your Valve Index? Maybe it didn’t meet your expectations or maybe you found a better alternative.

Whatever the reason, returning a product can be a hassle. In this article, we’ll explore the return policy for the Valve Index and what you can do if you decide to return it.

Valve Index Return Policy

If you purchased your Valve Index directly from the Steam Store, you have 14 days from the date of delivery to initiate a return. According to their website, “All hardware products (including Valve Index Hardware, Steam Controller, Steam Link, and hardware accessories) purchased through Steam are covered by a 14-day return policy. The 14-day period begins on the day of delivery.”

However, there are some conditions that must be met in order for your return to be accepted. First of all, the product must be in its original condition and packaging with all accessories included. Secondly, any digital content that was bundled with your purchase must not have been redeemed or used.

How to Initiate a Return

To initiate a return for your Valve Index, follow these steps:

  1. Log in to your Steam account.
  2. Navigate to your account details.
  3. Select “View purchase history”.
  4. Find your Valve Index purchase and click “I would like a refund”.
  5. Select the reason for your return.
  6. Submit your request.

Once you’ve initiated the return process, it may take up to 7 days for Steam Support to review and approve your request. If approved, you will receive instructions on how to ship the product back.

What Happens After You Return Your Valve Index?

If your return is approved and processed successfully, you will receive a full refund for the product including any taxes and fees. However, it’s important to note that shipping costs are non-refundable.


In conclusion, returning your Valve Index is possible within 14 days of delivery if you meet the conditions outlined in their return policy. If you decide to initiate a return, be sure to follow the steps provided by Steam Support and keep in mind that shipping costs are non-refundable.