How Do I Fix the Unsupported Graphics Card in Epic Games Launcher?

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By Ralph Torres

If you’re an avid gamer who uses the Epic Games Launcher, you may have encountered the dreaded “unsupported graphics card” error message. This can be frustrating, especially if you’re eager to play your favorite games. Thankfully, there are several steps you can take to fix this issue and get back to gaming.

Step 1: Update Your Graphics Card Drivers

One of the most common causes of the unsupported graphics card error is outdated drivers. Graphics card manufacturers regularly release updates to improve performance and fix bugs, so it’s important to keep your drivers up-to-date.

To update your graphics card drivers, follow these steps:

  • Open your computer’s Control Panel and select “Device Manager”.
  • Find your graphics card under the “Display adapters” section.
  • Right-click on your graphics card and select “Update driver”.
  • Follow the on-screen instructions to download and install any available updates.

Once your drivers are up-to-date, restart your computer and try launching the Epic Games Launcher again.

Step 2: Check Your Graphics Card Compatibility

If updating your drivers didn’t solve the problem, it’s possible that your graphics card isn’t compatible with the Epic Games Launcher. The launcher requires a minimum set of hardware specifications to run properly, so it’s important to check if your graphics card meets these requirements.

To check if your graphics card is compatible with the Epic Games Launcher, follow these steps:

  • Visit the Epic Games website and navigate to their system requirements page.
  • Scroll down to the “Graphics Cards” section and check if your graphics card is listed as supported.

If your graphics card isn’t compatible with the launcher, you may need to upgrade to a newer model that meets the minimum requirements.

Step 3: Modify the Launcher Configuration File

If your graphics card is compatible with the Epic Games Launcher and updating your drivers didn’t work, you can try modifying the launcher’s configuration file. This can help bypass any compatibility issues or bugs that may be causing the unsupported graphics card error.

To modify the launcher configuration file, follow these steps:

  • Close the Epic Games Launcher if it’s currently running.
  • Navigate to your launcher installation folder. This is typically located in C:\Program Files (x86)\Epic Games\Launcher\.
  • Find and right-click on the “Launcher.ini” file and select “Open with”.
  • Select “Notepad” or another text editor of your choice.
  • Add the following line at the end of the file: “[/Script/UnrealEngine.UnrealEngine]
  • Add a new line underneath with this text: “bAllowD3D12 = false”.
  • Save and close the file.

After modifying the configuration file, restart your computer and try launching the Epic Games Launcher again.


Fixing an unsupported graphics card error in the Epic Games Launcher can be a frustrating experience, but by following these steps you should be able to get back to gaming in no time. Remember to always keep your drivers up-to-date and check compatibility requirements before installing new software. And if all else fails, don’t hesitate to reach out to Epic Games’ customer support for further assistance.